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Returns and Exchanges

Returns and Exchanges: Your Satisfaction Matters

Thank you for choosing Outlaws Revenge for your Western wear needs. Our commitment to your satisfaction extends beyond delivering quality products. In the event that your purchase doesn’t meet your expectations, our Returns and Exchanges policy is designed to provide a seamless solution.

Our Philosophy

At Outlaws Revenge, we believe in transparency, trust, and delivering exceptional Western wear. Our commitment is to ensure that every aspect of your experience with us, including returns and exchanges, is as exceptional as our products.

Return Policy: Your Flexibility, Our Assurance

We understand that sometimes a purchase may not align with your expectations. Our return policy is designed to offer flexibility, providing you with a hassle-free way to return items within 30 days of delivery.

Eligibility Criteria:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Initiating a Return:

Option 1: Online Process

  1. Log in to Your Outlaws Revenge Account:
    • Access your account using your login credentials.
  2. Navigate to Your Order History:
    • Find the specific order containing the item(s) you want to return.
  3. Select Item(s) and Follow the Prompts:
    • Choose the item(s) you wish to return and follow the online prompts to complete the process.

Option 2: Contact Customer Support

If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.

  1. Use Our Contact Form:
  2. Submit Your Details:
    • Fill in your name, email address, and provide a detailed message outlining your return request or any specific inquiries.
  3. Receive a Reply Within 24 Hours:
    • Expect a personalized response from our team within 24 hours.

Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.

Return Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process a refund to your original payment method and send an email confirmation. You will be credited via your original payment method 7-10 days after your refund has been approved.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Defective or Incorrect Items:

Exchange Policy: Embracing Change with Ease

We understand that preferences can change. Our exchange policy allows you to request an exchange within 30 days of delivery, ensuring you’re satisfied with your Outlaws Revenge purchase.

Eligibility Criteria:

  • To be eligible for an exchange, the item must be unused, in the same condition as received, and in its original packaging.

Initiating an Exchange:

Option 1: Online Process

  1. Log in to Your Outlaws Revenge Account:
    • Access your account using your login credentials.
  2. Navigate to Your Order History:
    • Find the specific order containing the item(s) you want to return.
  3. Select Item(s) and Follow the Prompts:
    • Choose the item(s) you wish to exchange and follow the online prompts to complete the process.

Option 2: Contact Customer Support

If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.

  1. Use Our Contact Form:
  2. Submit Your Details:
    • Fill in your name, email address, and provide a detailed message outlining your exchange request or any specific inquiries.
  3. Receive a Reply Within 24 Hours:
    • Expect a personalized response from our team within 24 hours.

Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.

Exchange Process:

  • Once we receive your item for exchange, our team will inspect it. Upon approval, we will process the exchange, and the new item will be shipped to you with email confirmation.

Exchange Shipping:

  • Customers are responsible for exchange shipping costs unless the exchange is due to a defect or an error on our part.

Defective or Incorrect Items:

Common Questions

How long does the return or exchange process take?

  • Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been processed.

What if I received an item as a gift?

  • If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We can assist you in processing the return or exchange based on the original order details.

Can I track my return shipment?

  • Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us.

Are there any restocking fees for returns?

  • Please note that certain items may incur a restocking fee upon return. This will be specified in the return email.

What should I do if I receive a defective or incorrect item?

How do I initiate a return or exchange?

Who is responsible for return shipping costs?

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

What happens if my return is lost in transit?

Our Commitment to You

At Outlaws Revenge, your trust is paramount. Your satisfaction is not just a goal but a commitment we uphold. Whether you’re a seasoned Outlaws Revenge customer or exploring our Western wear for the first time, we appreciate your trust in us.

If you require additional assistance, please don’t hesitate to reach out. Our dedicated support team is available 24/7 to ensure your experience with Outlaws Revenge is seamless and enjoyable. For more information, you can also visit our FAQ page or our Customer Service page to find answers to common questions and learn more about our products and services.

Email – support[@]outlawsrevenge.com

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