Returns and Exchanges: Your Satisfaction Matters
Thank you for choosing Outlaws Revenge for your Western wear needs. Our commitment to your satisfaction extends beyond delivering quality products. In the event that your purchase doesn’t meet your expectations, our Returns and Exchanges policy is designed to provide a seamless solution.
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Our Philosophy
At Outlaws Revenge, we believe in transparency, trust, and delivering exceptional Western wear. Our commitment is to ensure that every aspect of your experience with us, including returns and exchanges, is as exceptional as our products.
Return Policy: Your Flexibility, Our Assurance
We understand that sometimes a purchase may not align with your expectations. Our return policy is designed to offer flexibility, providing you with a hassle-free way to return items within 30 days of delivery.
Eligibility Criteria:
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please note that in certain situations, we may request photos of the item you received and reason for your return to help us process your request.
Initiating a Return:
Option 1: Online Process
- Log in to Your Outlaws Revenge Account:
- Access your account using your login credentials.
- Navigate to Your Order History:
- Find the specific order containing the item(s) you want to return.
- Select Item(s) and Follow the Prompts:
- Choose the item(s) you wish to return and follow the online prompts to complete the process.
Option 2: Contact Customer Support
If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.
- Use Our Contact Form:
- Submit Your Details:
- Fill in your name, email address, and provide a detailed message outlining your return request or any specific inquiries.
- Receive a Reply Within 24 Hours:
- Expect a personalized response from our team within 24 – 48 hours.
Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.
Return Process:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process a refund to your original payment method and send an email confirmation. Please allow 5–7 business days for the credit to reflect on your statement or account balance.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Exchange Policy: Embracing Change with Ease
We understand that preferences can change. Our exchange policy allows you to request an exchange within 30 days of delivery, ensuring you’re satisfied with your Outlaws Revenge purchase.
Eligibility Criteria:
- To be eligible for an exchange, the item must be unused, in the same condition as received, and in its original packaging. Please note that in certain situations, we may request photos of the item you received and reason for your return to help us process your request.
Initiating an Exchange:
Option 1: Online Process
- Log in to Your Outlaws Revenge Account:
- Access your account using your login credentials.
- Navigate to Your Order History:
- Find the specific order containing the item(s) you want to return.
- Select Item(s) and Follow the Prompts:
- Choose the item(s) you wish to exchange and follow the online prompts to complete the process.
Option 2: Contact Customer Support
If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.
- Use Our Contact Form:
- Submit Your Details:
- Fill in your name, email address, and provide a detailed message outlining your exchange request or any specific inquiries.
- Receive a Reply Within 24 Hours:
- Expect a personalized response from our team within 24 – 48 hours.
Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.
Exchange Process:
- Once we receive your item for exchange, our team will inspect it. Upon approval, we will process the exchange, and the new item will be shipped to you with email confirmation.
Exchange Shipping:
- Customers are responsible for exchange shipping costs unless the exchange is due to a defect or an error on our part.
Common Questions
How long does the return or exchange process take?
- Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been processed.
What if I received an item as a gift?
- If you received an item as a gift and would like to return or exchange it, please contact our customer support team. We can assist you in processing the return or exchange based on the original order details.
Can I track my return shipment?
- Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us.
What should I do if I receive a defective or incorrect item?
- If you receive a defective or incorrect item, please contact our customer support team immediately for assistance. We will work to resolve the issue as quickly as possible.
How do I initiate a return or exchange?
- You can initiate a return or exchange through your Outlaws Revenge account by navigating to your order history and following the prompts. Alternatively, you can contact our customer support team for assistance.
Who is responsible for return shipping costs?
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
My order arrived wrong or defective, who pays for return shipping?
- If your item arrives defective, damaged, or incorrect due to an error on our part, we will cover all return shipping costs. Please contact our customer support team immediately with your order details and photos of the item so we can provide a pre-paid return shipping label and resolve the issue quickly.
What happens if my return is lost in transit?
- If your return is lost in transit, please contact our customer support team. We recommend using a trackable shipping service to ensure your return reaches us.
My return request has been accepted. How long do I have to send my order?
- Once we have reviewed and accepted your return request, you have 14 days to ship it back to us.
Does my return need to be sent tracked?
- We highly recommend all returns and exchanges are sent using a tracked service to ensure proof of delivery.
Do I need to fill out a customs form?
- Yes, you will likely be required to complete a customs declaration form. Please ensure you mark the package as “Returned Goods.” If the package is not marked correctly and we are charged any import duties or taxes, those fees will be deducted from your refund.
Is my original shipping fee refundable?
- Yes. When an approved return is processed, your full order total, including the initial outbound shipping fee, will be refunded to your original payment method.
Do I need to include anything inside the package?
- Yes. To ensure we can correctly identify your return upon arrival and process your refund without delay, please include a note inside the package with your order number and email address. If no identifying details are included, we may be unable to process your return.
Can I return an item if I have opened a payment dispute or chargeback?
- No. Returns and refunds cannot be processed while an active chargeback or payment dispute is open with your bank or financial institution. Once our payment processor confirms the dispute is officially closed and resolved, you may request a standard return.
Where do I send my return or exchange?
- Please contact us via email or follow the steps above for approval before sending any items. Once confirmed, you can mail your package to:
Outlaws Revenge
Unit 165688, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, UK
Note: This address is for mail only and is not open to the public or available for customer visits.
Our Commitment to You
At Outlaws Revenge, your trust is paramount. Your satisfaction is not just a goal but a commitment we uphold. Whether you’re a seasoned Outlaws Revenge customer or exploring our Western wear for the first time, we appreciate your trust in us.
If you require additional assistance, please don’t hesitate to reach out. Our dedicated support team is available 24/7 to ensure your experience with Outlaws Revenge is seamless and enjoyable. For more information, you can also visit our FAQ page or our Customer Service page to find answers to common questions and learn more about our products and services.
Email – support[@]outlawsrevenge.com
Contact form – https://outlawsrevenge.com/contact/