Shipping and Delivery: Tracking, Timelines, and Troubleshooting
At Outlaws Revenge, we are dedicated to delivering not just exceptional Western wear, but an outstanding experience from the moment you click “place order”.
To ensure your journey with us is as seamless as possible, we operate under the shipping and delivery standards outlined below. By placing an order with us, you are acknowledging and agreeing to these terms, which allow us to get your order to you with the care and efficiency you expect. Explore the details below to see how we bring Western elegance straight to your doorstep.
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Shipping and Order Fulfillment: Everything You Need to Know
Bringing Western wear to your doorstep is what we do best. At Outlaws Revenge, our goal is to deliver an outstanding experience from the moment you click “Place Order” until your package arrives.
To ensure your delivery is handled with care and efficiency, we have outlined our complete shipping and delivery policies below. Please review these details regarding dispatch times, international destinations, and delivery estimates. By placing your order, you acknowledge and agree to these shipping standards, which allow us to get your items to you as reliably as possible.
What countries do you ship to?
- We are pleased to offer shipping to destinations all around the globe! To give you an idea of where we deliver, here is a breakdown of the regions and countries we serve:
| REGION | COUNTRIES |
|---|---|
| North America | Canada, United States, Mexico, Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Cuba, Jamaica, Haiti, Dominican Republic, Bahamas, Barbados, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Antigua and Barbuda, Dominica, Saint Kitts and Nevis. |
| Europe | Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City. |
| Asia | Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam. |
| Australia/Oceania | Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu. |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela. |
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe. |
| Middle East | Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen, Afghanistan. |
Please note: This table shows a selection of the countries we ship to. We provide delivery to almost all countries worldwide, with the exception of India, Malaysia, and Bosnia and Herzegovina.
Delivery times may vary based on location, customs regulations, and peak shipping seasons.
What are your shipping options and delivery times?
- We offer two tracked delivery options to get your order to you safely. Please see the table below for details:
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard Shipping | Estimated 8–14 Business Days | FREE | Available for all orders. May take longer during peak seasons. |
| Express Shipping | Estimated 3–7 Business Days | £3.99 | Faster delivery option for urgent orders. |
Please note: Delivery estimates apply once the order has been dispatched from our warehouse, not from the moment the order is placed. During peak seasons, such as Easter and Christmas, delivery times may vary.
Do you offer international shipping?
- Absolutely! We are proud to offer tracked worldwide shipping on every order. We offer two tracked delivery options so you can choose the speed that suits you best. Please see the table below for details:
| SHIPPING OPTIONS | DELIVERY TIME | COST | NOTES |
|---|---|---|---|
| Standard International Shipping | Estimated 8–14 Business Days | FREE | Delivery times may vary depending on the destination country. |
| Express International Shipping | Estimated 3–7 Business Days | £3.99 | Faster delivery option for urgent orders. |
Please note: Delivery estimates apply once the order has been dispatched from our warehouse. International shipping times may occasionally be extended due to local customs processes or peak seasons (such as Easter and Christmas).
What is your dispatch time?
- We aim to dispatch all orders within 1–2 working days of receiving cleared payment.
Please note: Working days are Monday to Friday, excluding weekends and public holidays. In rare circumstances, processing may take slightly longer, and we appreciate your patience. If you have any questions regarding your order status, please contact our customer support team for assistance.
What if I need my order to ship faster?
- We understand that sometimes you need your order in a hurry! While we aim to process all orders within our standard 1–2 working day dispatch window, we are always happy to help where we can.
If you have an urgent deadline, please add a note in the ‘Order Notes’ box (shown in the image below) at checkout, or send us an email immediately after placing your order. We will always do our very best to prioritize your package and get it on its way as quickly as possible.
Will my items arrive in one shipment, or can I expect multiple packages to be delivered separately?
- Depending on the items you ordered and their availability, it’s possible that your order may be shipped in multiple packages. We strive to process and ship items as quickly as possible, which may result in some items arriving separately. You will receive tracking information for each package, so you can monitor their delivery status.
If you have any concerns about your order, please feel free to contact our customer service team for assistance.
Where will my items be shipped from?
- We ship our products from a variety of locations to ensure timely delivery and efficient service. While we do not specify exact shipping locations, rest assured that we work with trusted partners to get your items to you as quickly as possible.
If you have any specific questions about your order or its shipping details, please feel free to reach out to our customer service team for assistance!
When will I receive my order?
- The excitement of awaiting your Western wear is part of the adventure. Our standard shipping duration typically ranges from 3 to 13 days. If you’re curious about an order you’ve placed, use the provided tracking information to monitor its progress.
Will I be charged customs for my order?
- For our international customers, customs charges may apply depending on your country’s regulations. Please check with your local customs office for details. Any additional fees incurred are the responsibility of the customer.
How do I track my order?
- Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your order in real-time on our website or the carrier’s site.
Can I change my shipping address after placing an order?
- If you need to change your shipping address, please contact our customer support team as soon as possible. We can only make changes if the order has not yet been processed for shipping.
Can I pick up my order instead of having it shipped?
- We do not offer a pickup option for orders. However, we can ship your order directly to your specified address, including P.O. boxes. Please ensure that you provide the correct shipping information at checkout for a smooth delivery.
What should I do if my order is lost in transit?
- If you believe your order is lost in transit, please reach out to our customer support team. We will investigate the issue and work to resolve it as quickly as possible.
Do you use eco-friendly shipping practices?
- Yes, we are committed to sustainability and strive to use eco-friendly packaging materials whenever possible. Our shipping partners also work towards reducing their carbon footprint.
Will I receive confirmation after placing my order?
- Yes, once your order is successfully placed, you will receive a confirmation email with your order details and estimated delivery time.
What should I know about holiday shipping?
- During peak holiday seasons, shipping times may be longer than usual. We recommend placing your orders early to ensure timely delivery.
Is shipping refundable if the estimated delivery time is not met?
- We strive to ensure your order arrives as quickly as possible. Please note that all delivery timeframes are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances beyond our control, such as carrier issues, weather conditions, or customs processing.
As a result, shipping fees are non-refundable. We appreciate your understanding and invite you to contact our support team with any inquiries regarding your order.
Delivery Essentials: Tracking Your Order & Solving Issues
We are here to ensure your Western wear arrives seamlessly. Find answers to our most common delivery questions below to help you track your order’s journey.
My order should be here by now, but I still don’t have it. What should I do?
- We understand the anticipation, and we’re here to help. If your order is delayed beyond the expected delivery window, reach out to our customer support team. They’ll provide assistance and ensure your Western wear reaches you as swiftly as possible.
I only received part of my order, where are the rest of my items?
- If you’ve received part of your order and are wondering about the remaining items, it’s possible that they are being shipped separately due to availability or processing times. You should have received tracking information for each package, which will help you monitor their delivery status.
If you have not received tracking information or if you have any concerns about your order, please contact our customer service team, and we’ll be happy to assist you!”
I received a wrong or damaged product, what should I do?
- Mistakes can happen, and we apologize for any inconvenience. If you receive a wrong or damaged item, contact our customer support team immediately. They will guide you through the necessary steps to ensure you get the correct product in pristine condition.
Can I request special delivery instructions?
- Yes, you can provide special delivery instructions during the checkout process.
Please include any specific requests in the designated ‘Order Notes’ box (shown in the image below) at checkout, or send us an email immediately after placing your order and we will do our best to accommodate them.
What should I do if my package is returned to sender?
- If your package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Please ensure your shipping information is accurate at checkout to avoid any delays.
What happens if I miss my delivery?
- If you miss your delivery, the carrier will typically leave a notice with instructions on how to reschedule or pick up your package. Please check with the carrier for specific details regarding missed deliveries.
What should I do if my tracking information isn’t updating?
- Tracking information may take some time to update after your order has shipped. If you notice that your tracking hasn’t changed for several days, please contact our customer support team for assistance.
Are there any restrictions on shipping certain items?
- Yes, some items may have shipping restrictions based on local regulations. If you have questions about specific products, please reach out to our customer service team for clarification.
What if my order arrives later than expected?
- While we strive to meet our estimated delivery times, unforeseen circumstances can occasionally cause delays. If your order is significantly delayed, please contact our customer support team for assistance.
Still Have Questions? We’re Here to Help
My question isn’t here, how can I contact customer support for other shipping inquiries?
If you have specific concerns or if there’s anything else you’d like to know, please don’t hesitate to reach out. Our dedicated support team is available 24/7 to ensure your experience with Outlaws Revenge is seamless and enjoyable.
Email – support[@]outlawsrevenge.com
Contact form – https://outlawsrevenge.com/contact/