SHIPPING
Once your order has been dispatched, it can take up to 13 days to arrive. In rare circumstances, shipping may take slightly longer. This could be due to peak mail times or a high demand of orders.
Because we always provide you with FREE Shipping. We sometimes send out items in separate packages to slightly reduce shipping costs.
This means that on occasion, some of your ordered items may not arrive on the same day.
In rare circumstances an additional customs and tax fee may occur on international orders. This fee is out of our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
If your order includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact us.
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, please contact us.
Pro tips
The zip / postal code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
In the very rare instance that an item happens to get lost, mixed up or damaged, please contact us and we will do our best to help you.
Returns
Please contact us within 30 days after receiving your order with your order details and explain why you would like to return your order. We will review the return request and send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 30 days after receiving your order with your order details and any photos of the defect. We will solve your problem as quickly as possible.
Typically we don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us within 30 days after receiving your order with your order details and explaining why you would like to return your order.
We will review the return request and send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Processing returns may take several business days from the day we receive your return. We will email you confirmation on receipt of the return and also once the refund has been processed.
You will be credited via your original payment method 7-10 days after your refund has been approved.
Processing returns may take several business days from the day we receive your return. We will email you confirmation on receipt of the return and also once the refund has been processed.
You will be credited via your original payment method 7-10 days after your refund has been approved.